They destroyed nearly everything they touched and paid for none of it. They have been giving me the run around for over 8 months now. Worst moving company ever. Way to be jerks while I'm mourning the loss of loved ones. I hope you can't sleep at night thinking of all the lives you have ruined for your greed. I have tons of pictures, and I followed their instructions for submitting a claim. They told me to email the claim form to firstname.lastname@example.org but it said it can't accept the file because it is too big! They have the email set up so you can send the form in, let alone the pictures. So I mailed it to them and now they say that my claim is invalid because it wasn't "immediate." Well, fix the email so it can get there immediately. The BBB was no help, so we will see if the FTC has any teeth.
Full details and evolving story at:
walt.moorhouse wrote the review because of warranty issue at FlatRate Moving and attached photo s. Reviewer claimed that he or she lost $8500 and wants FlatRate Moving to "full value of loss, a check for $8500 to replace everything they destroyed and said they would replace, but did not".
The most disappointing in user's experience was lies, run around and hateful attitude. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.